Protect your identity and financial details
Do not disclose personal or banking information to any unauthorised person
If you receive correspondence, email, SMs or a phone call from your financial provider that appears to be valid, and you are requested to take action, then be cautious. It could be a hoax. Contact your financial provider and confirm its validity first before responding
Ensure your loan provider has your current contact details
Record important contact and account details in a secure place – not in your wallet or purse
Notify your loan provider or 1800 651 898 if you suspect missing mail and ensure your letterbox is locked at all times
Don't leave documents with your personal information lying around the home or office (such as invoices, tax file records, registration papers, licences and the like)
Always check your account and statements for suspicious transactions
Destroy personal documents before discarding in the rubbish
Do not give your credit card or credit card details to any unauthorised person
Maintain up-to-date anti-virus software and regular operating system updates on your computer
Never allow strangers to make transactions through your account for their own personal uses
Protect your passwords / PINs
Do not record your passwords or PIN details on your computer
Do no give these details to any unauthorised person
Store your passwords and debit cards securely – and not together
Keep your card in sight when using it and report a stolen card immediately to 1800 651 898
Change your passwords and PINs regularly and do not use the same details for all your passwords
Do not use personal details for your passwords, such as phone numbers, birth dates, postcodes, or repeat / consecutive number sequences
Cheques
When your receive your chequebook in the mail, check it is complete and the envelope is untampered with
When writing a cheque, leave no space for anyone to add extra words or numbers
Always write clearly on a cheque using a blue or black ink pen
Do not use window-faced envelopes when posting cheques
Never hand a blank or unsigned cheque to anyone
Store your chequebook in a safe place
Call 1800 651 898 if you lose or need to reorder a chequebook
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